WowTel VoIP: Core features
Redirect your phone calls to another landline or mobile and never miss a call.
Call Routing Plans
Set up call routing schedules dependant on the time of day or day of week.
Your team always know when a call needs picking up.
Make calls and receive calls via WowTel's desktop softphone
Make calls and receive calls via WowTel's mobile app
Let callers leave a message when no-one is available to answer.
And there's more...
Greet callers with a custom recording and a choice of extensions to automatically route calls to the right department.
Busy Lamp Field
Instantly see which handsets on your phone system are busy
Monitor agent productivity with a full record of call dates, times and durations.
Block nuisance callers, and bar calls to individual and certain types of numbers, such as to international and premium rate numbers.
Call Centre Supervisor
Monitor and manage call distribution queues via a web application.
Automated call recording stores every phone call for up to 7 years.
A brief pre-recorded message is played to you so you know what number has been called. Great if you use multiple numbers in your marketing campaigns.
See the phone number of the caller.
Conferencing lets users in the office set up and join conference calls at any time from anywhere.
Plug your company CRM system in to WowTel's VoIP platform.
Music on Hold
Play recorded music to callers while their placed on hold. Not ideal, but better than silence!
The option to talk face to face.
VoIP for Call Centre Agents
Allow agents to log in and out of automatic call distribution queues.