Get to know us: Our promise to you
Ready to start saving money on your overseas calls? We’re here to help. However, we understand that you’re going to want to know more about how we operate, as well as about what we can offer you in terms of service and quality guarantees.
We’re exceptionally proud of the amazing value we offer to all our customers and clients. Quality, resilience and service are extremely important to us! That’s why we aim to offer competitive terms and services that enable you to connect to more people, more easily, at a fraction of the cost you might reasonably expect.
Below, we’ve listed our values and promises to you as our valued customers and clients.
1. Your charges won’t change.
The fees we list for you are contract-tight. That means, regardless of what happens within our control, your charges and rates remain the same. We don’t like nasty surprises, either – and we hardly think you should be subjected to them!
Please note, the only way for charges to change in this regard will be if OFCOM applies a change to tariffs across the UK. Unfortunately, we have no jurisdiction over this!
2. We offer you true value for money
We know the meaning of true value. Yes – there may be cheaper ways to connect to people out there, but can you always be guaranteed of a quality service? Our pricing reflects our standards and quality of care, meaning that you will always receive fantastic value for money.
3. We’re open and honest on pricing
Once again, there are absolutely no nasty hidden fees or costs. When you receive your contract and terms, what you see is what you get, and there are no charges hidden in our fine print. We offer clarity and honesty as standard in all that we provide.
4. We've got your back!
If you have any questions about any of our services, our team of dedicated support staff are always on hand to help. We believe that the best business relationships are long-term.
5. You receive reliable network coverage
Our network coverage is truly exceptional. Over the past year, we have experienced an uptime average of 99.913%. That’s at the forefront of the industry – meaning that you’ll receive genuine value for money. So many networks promise the world – we just want to keep you connected.
6. We’re a UK-based company
Our firm is a ‘proper’ home-grown company. Our group is born out of a Bournemouth brand, with more than 20 years of experience in the trade. What’s more, there will always be genuine, human members of our team – no robots or confusing call centres – to help you with your concerns. You always have our reassurance of that personal, human touch.